You asked if we could just fix your keys from the office so you would not have to drive back down the hill and we explained that the electronic key system did not work like that and you would have to come back to the office. You called back to say you did not like it and wanted to look at something else. We explained that unlike the cabin you booked online, it had all hardwood and tile thru out, flatscreen TV's, and a pool table. When you checked in you were concerned if the cabin we moved you to had been recently updated. 3 levels), and it had more amenities than the one you originally booked. We put you in a cabin that was more square footage (even though it was a 2 level cabin vs. You said you did not realize that when you had reserved online, and only remembered that it had it the previous year you had stayed there. We explained that unit 4073 did not have a pool table because the owners had removed it a months before. You called back after receiving our message and said that you booked unit 4073 because you had stayed in it and enjoyed the space and pool table in the den. We called to let you know that there had been an issue and we had upgraded you to a two bedroom, which actually rents $50 more per night at no additional charge to you.
You booked your reservation online in October for unit 4073. Our original location at Hidden Mountain West offers a more secluded and rustic setting for your mountain adventure.
Hidden mountain resort room 4093 plus#
Our main location at Hidden Mountain East is easily located near near The Apple Barn & Cider Mill and Tanger Outlets at Five Oaks plus all of the theater, dining, and attractions of the area. Hidden Mountain Resort offers 2 convenient locations. Resort amenities include a 24/7 office, award-winning seasonal swimming pools, fishing ponds, picnic pavilions, gazebos and our beautiful Log Cabin Conference Lodge for weddings, reunions, meetings & retreats. Log Cabin amenities include a fully-equipped kitchen and linens, with most cabins offering a Hot Tub, Fireplace, Washer/Dryer, Whirlpool Tub, and more. Our Log Cabins range in size from one bedroom romantic cabins up to a stunning 14 bedroom lodge on the river.
Family-owned and operated since 1981, Hidden Mountain Resort now includes properties at Hidden Mountain East & West, as well as the Dell- a Class-A Motorcoach Resort. We offer an indulgent retreat for visitors to Sevierville, Pigeon Forge & Gatlinburg, TN. Hidden Mountain Resort is the original Log Cabin Resort in the Smoky Mountains.
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